HTG Peer Groups

Business and Personal Growth Driven by Execution Through Accountability

HTG Peer Groups

3 Things Your Service Executive Needs the CEO to Understand

Understanding #1: If we don’t define and explain “acceptable service,” we’ll almost always feel behind.

There are always more tickets. There is never a day when the board is down to zero. By default, we always have work to do. When we’re small enough that we have a “feel” for how busy we are we are usually right. As we grow, however, those feelings betray us. Clients that we used to “just know” we were serving well begin to call and complain a bit. Perhaps you even lose a client due to “lack or responsiveness.” You’ve lost that lovin’ feeling.


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