Panels Management (Dashboards)
CWDash Management Panels
Hours by Agreement
Hours by agreement panel displays the billable and actual hours per agreement. Drill down on an agreement to see the company the agreement belongs to.
Open and closed Tickets by Month
his panel shows the number of tickets opened for each month of the year and the number of tickets closed for each month of the year. Select a different year to see the monthly numbers for that year.
Tickets by Agreement
This panel shows the agreements with tickets that are not closed. Clicking on the bar shows the specific status on the tickets of the year. Select a different year to see the monthly numbers for that year.
This panel calculates the total hours divided by the daily capacity multiplied by the days in the date range: (Total Hours / (Daily Capacity * Days)) * 100
This panel shows the percentage of Actual Hours that are billable in ConnectWise Manage. Total SUM Actual Hours x (if Billable is true) * 100 / total SUM Actual Hours.